Postiemick Posted April 27, 2021 Share Posted April 27, 2021 Be interesting to hear the opinions from the forum Quote Link to comment Share on other sites More sharing options...
Slots Ever After Posted April 27, 2021 Share Posted April 27, 2021 Personally I don't think so. There has to be a level of trust when you are ticking to confirm your age to be 18+ And I think the majority understand why they ask for verification after a withdrawal Quote Link to comment Share on other sites More sharing options...
Chloe Posted April 27, 2021 Share Posted April 27, 2021 They already do, most people just don't realise. There's 3 different levels of verification carried out by Casinos, and the first is the most basic level, which starts into effect the moment you sign up. When you supply your name, address and date of birth, this is the first level of verification and checking they carry out. This is where you wouldn't be allowed to proceed if you already have an active account, are on GAMSTOP, or are excluded from the brand. At this stage they also check the details you've provided through their online systems. This usually works against the electoral register. Most customers in the UK are on the electoral register so they pass by this with no issues. If you've supplied an incorrect name or a fictitious address, probably within a few days you'd be asked to verify those if they couldn't be confirmed electronically. The second stage is KYC checks, which stands for Know Your Customer. These are the slightly more in-depth checks, to prove the payment methods belong to the person who's name the account is in, and to provide that you have identification and proof of address. KYC checks work hand in hand with Anti-Money Laundering, and this is backed up by the UKGC. Operators have two choices, to either identify and verify ALL players before allowing them to place a bet, or to identify and verify all players who approach a deposit, spend or win of £2000. Theres loads of grey areas with verification, and technically UKGC licensing conditions state that a Casino cannot withhold a withdrawal as a result of Verification if they could have asked for it sooner. This s superseded by the Anti Money Laundering legislation they have in place though, so it refers more to the first stage of general identity checking. It's very frustrating to have to wait for a withdrawal because of ID but I don't think it's very feasible to verify everyone upon sign up. If I ever sign up though I do always check and nowadays most Casinos allow you to submit your own verification without waiting to be asked - which is really good. Quote Link to comment Share on other sites More sharing options...
gaygus91 Posted May 2, 2021 Share Posted May 2, 2021 yes they should they are all happy to take money but then when u win and try to withdrae they ask for i.d what a joke Quote Link to comment Share on other sites More sharing options...
Sarah Posted May 21, 2021 Share Posted May 21, 2021 On 4/27/2021 at 6:56 PM, Chloe said: They already do, most people just don't realise. There's 3 different levels of verification carried out by Casinos, and the first is the most basic level, which starts into effect the moment you sign up. When you supply your name, address and date of birth, this is the first level of verification and checking they carry out. This is where you wouldn't be allowed to proceed if you already have an active account, are on GAMSTOP, or are excluded from the brand. At this stage they also check the details you've provided through their online systems. This usually works against the electoral register. Most customers in the UK are on the electoral register so they pass by this with no issues. If you've supplied an incorrect name or a fictitious address, probably within a few days you'd be asked to verify those if they couldn't be confirmed electronically. The second stage is KYC checks, which stands for Know Your Customer. These are the slightly more in-depth checks, to prove the payment methods belong to the person who's name the account is in, and to provide that you have identification and proof of address. KYC checks work hand in hand with Anti-Money Laundering, and this is backed up by the UKGC. Operators have two choices, to either identify and verify ALL players before allowing them to place a bet, or to identify and verify all players who approach a deposit, spend or win of £2000. Theres loads of grey areas with verification, and technically UKGC licensing conditions state that a Casino cannot withhold a withdrawal as a result of Verification if they could have asked for it sooner. This s superseded by the Anti Money Laundering legislation they have in place though, so it refers more to the first stage of general identity checking. It's very frustrating to have to wait for a withdrawal because of ID but I don't think it's very feasible to verify everyone upon sign up. If I ever sign up though I do always check and nowadays most Casinos allow you to submit your own verification without waiting to be asked - which is really good. Im having a problem with a casino - checked if they wanted documents uploaded " we don't need anything at this stage when we do we will let you know" so have deposited and played made a couple of withdrawals no problem. Went to make a withdrawal a while ago and new have to verify myself - not a problem but I had to add a new debit card - from same bank account as the other expired - they have asked for me to verify this - I have spoken in online to my bank to confirm the card belonged me which they have - I screen shotted this and the casino are now saying that its not good enough and have refused to pay me until my bank send me a letter confirming the expired card belonged to me - the bank have said they do not do this ... Quote Link to comment Share on other sites More sharing options...
Chloe Posted May 21, 2021 Share Posted May 21, 2021 Hi Sarah. Yeah, usually when they say they don’t need documents it’s because you haven’t reached the threshold for the documentation yet. I find it very annoying, but there’s a few casinos out there that allow you to verify yourself immediately which is good. Just to make sure I understand, have you had your debit card replaced because it expired, but presumably you had made previous payments with it before its expiry, and now the Casino are asking you to verify it? I also take it you don’t have the old card anymore? Casinos should be implementing card checks to ensure people are using their own payment methods, so considering you’ve verified the new card that’s associated with the same account, that should be enough. That’s without considering the screenshot you’ve said you provided. Can you tell me which Casino it is and I can have a look into it for you? Quote Link to comment Share on other sites More sharing options...
Sarah Posted May 21, 2021 Share Posted May 21, 2021 2 minutes ago, Chloe said: Hi Sarah. Yeah, usually when they say they don’t need documents it’s because you haven’t reached the threshold for the documentation yet. I find it very annoying, but there’s a few casinos out there that allow you to verify yourself immediately which is good. Just to make sure I understand, have you had your debit card replaced because it expired, but presumably you had made previous payments with it before its expiry, and now the Casino are asking you to verify it? I also take it you don’t have the old card anymore? Casinos should be implementing card checks to ensure people are using their own payment methods, so considering you’ve verified the new card that’s associated with the same account, that should be enough. That’s without considering the screenshot you’ve said you provided. Can you tell me which Casino it is and I can have a look into it for you? Hi Chloe, Yes debit card expired and yes I had made and received withdrawals to the expired card - I could understand if it was a completely different account and card. I have also verified the new card but they just keep going on about the expired card they take days reply, telling me I'm their top priority lol....the Casino is Genesis.... thank you for replying and your help x Quote Link to comment Share on other sites More sharing options...
Chloe Posted May 21, 2021 Share Posted May 21, 2021 “Top priority” haha that old chestnut. What should work is for you to provide an old bank statement. If you can go back in your online banking to find a statement from when you had the card pre-expiry, you should be able to provide it to them along with a note explaining that you no longer have access to your expired card (due to instructions from your bank to destroy an expired card upon receiving your new card). Banks vary, but you might get lucky and find that your old statement has the last 4 digits of the old card underneath one of the transactions, so keep an eye out for that. However, even if it doesn’t, I would make sure to let them know that you are providing the statement so they can match the VISA payment on your statement against the appropriate dates, which really should be sufficient considering your bank will have your full name & address. In the meantime, I’ll see if there’s anything I can do, but try what I’ve suggested and see if it helps Quote Link to comment Share on other sites More sharing options...
Sarah Posted May 21, 2021 Share Posted May 21, 2021 1 hour ago, Chloe said: “Top priority” haha that old chestnut. What should work is for you to provide an old bank statement. If you can go back in your online banking to find a statement from when you had the card pre-expiry, you should be able to provide it to them along with a note explaining that you no longer have access to your expired card (due to instructions from your bank to destroy an expired card upon receiving your new card). Banks vary, but you might get lucky and find that your old statement has the last 4 digits of the old card underneath one of the transactions, so keep an eye out for that. However, even if it doesn’t, I would make sure to let them know that you are providing the statement so they can match the VISA payment on your statement against the appropriate dates, which really should be sufficient considering your bank will have your full name & address. In the meantime, I’ll see if there’s anything I can do, but try what I’ve suggested and see if it helps I will try what you have suggested but I really don't hold much hope - thank you Quote Link to comment Share on other sites More sharing options...
Chloe Posted May 28, 2021 Share Posted May 28, 2021 Hey @Sarah, I didn’t hear back from you - were you able to provide a bank statement? Quote Link to comment Share on other sites More sharing options...
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