kell Posted November 30 Share Posted November 30 Hi ,, my sister recently joined leo vagas and she's made over 700 pound worth of deposits on there ,, and she got lucky and made 600 pound profit ,, which took her balance to 1300 pound ,, and when she withdrew it went into pending then when she went back onto account it was blocked for verification,, so she uploaded required documents and they was accepted and still couldn't get into account , went onto chat and said her account was under review ,, but why would it be under review ,, is,that a normal thing every player as to do or are they trying to get out of paying her winnings ,, if anyone been through same thing any advice be helpful as it's alot of money owing her from her winnings ,, it was over a few months she made several deposits ,, thanks for any advice given x Quote Link to comment Share on other sites More sharing options...
Chloe Posted December 2 Share Posted December 2 Hi Kelly. I think this should be fine- if your sister has submitted her documents it could be that they're just checking things. The UK is really strict on responsible gambling and verification now, so they're probably just reviewing the account to make sure they're happy with everything. As long as she has submitted the correct documents and used payment methods in her own name she should get her withdrawal! Quote Link to comment Share on other sites More sharing options...
Kelly Posted December 2 Share Posted December 2 4 hours ago, Chloe said: Hi Kelly. I think this should be fine- if your sister has submitted her documents it could be that they're just checking things. The UK is really strict on responsible gambling and verification now, so they're probably just reviewing the account to make sure they're happy with everything. As long as she has submitted the correct documents and used payment methods in her own name she should get her withdrawal! Thanks chloe , she has sent in all documents in her name like bank card I d and proof of address , she has sent the same documents to every site she been on and never been under review before and was worried she had done something wrong but she hasn't done anything different on leo site, and never been under review before she said it makes her feel like she's been investigated when she's done nothing wrong ,, she's been on live chat to them but they not very helpful and they not given her any time frame as to how long this review is going to take ,, and with xmas just round corner she could do with her winnings as it is alot of money to her ,, well to anyone ,, she said to live chat that all documents are legit like and asked if she will get her account back as soon as they prove they ok but the chat was not very helpful at all ,,one did say takes a few days but another one said couldn't give a time frame ,, it's just very frustrating x Quote Link to comment Share on other sites More sharing options...
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