Colin m Posted June 9, 2021 Share Posted June 9, 2021 So as per title should we be scared to play online with our money, all a see is people saying that online casinos won’t pay out and they are always asking for multiple I.D and bank statements for years etc especially if you have a big win it seems impossible to get your money out for some people they may play on big stakes if they get a win, but then if they win from that big stake then the casinos seem to say they shouldn’t have played on that stake as they can’t afford it etc then don’t pay out, for me personally a have started to give them all a wide birth and stopped watching the streams etc as they don’t really seem relevant to UK players anymore ( bonus buys all night and for a UK player if we get a shit bonus we just have to what for the next one) this is no way against hideous slots as a think Will is great at streaming etc but just less relevant to the UK market without bonus buys but also would like some others input on the online casinos a know for me and people a know( ones who don’t play online) they seem to all think it’s just a big scam and you can’t get a win online or your money out, what’s everyone else’s thoughts on this? p.s why is it just that the steam chat is just full of either other streamers and chat mods thought this was meant to be for people watching the stream now it’s just like a gang of chat mods and streamers so what’s the point in evening trying to chat (obviously other streamers just trying to get sign ups) please don’t take this the wrong way Will like a said a think you are a great streamer and a really enjoy your videos and a do know this is a business and you are here to make money 1 Quote Link to comment Share on other sites More sharing options...
Icycalm7 Posted June 9, 2021 Share Posted June 9, 2021 Be scared when they block your comments and won’t let you have a say.. utter frauds… if you have nothing to hide then why try to cancel people? Utter low life’s, thankfully people know and it’s being addressed… hope your comfy will, don’t worry chip is a boxer 1 Quote Link to comment Share on other sites More sharing options...
Charlieace Posted June 9, 2021 Share Posted June 9, 2021 18 minutes ago, Colin m said: So as per title should we be scared to play online with our money, all a see is people saying that online casinos won’t pay out and they are always asking for multiple I.D and bank statements for years etc especially if you have a big win it seems impossible to get your money out for some people they may play on big stakes if they get a win, but then if they win from that big stake then the casinos seem to say they shouldn’t have played on that stake as they can’t afford it etc then don’t pay out, for me personally a have started to give them all a wide birth and stopped watching the streams etc as they don’t really seem relevant to UK players anymore ( bonus buys all night and for a UK player if we get a shit bonus we just have to what for the next one) this is no way against hideous slots as a think Will is great at streaming etc but just less relevant to the UK market without bonus buys but also would like some others input on the online casinos a know for me and people a know( ones who don’t play online) they seem to all think it’s just a big scam and you can’t get a win online or your money out, what’s everyone else’s thoughts on this? p.s why is it just that the steam chat is just full of either other streamers and chat mods thought this was meant to be for people watching the stream now it’s just like a gang of chat mods and streamers so what’s the point in evening trying to chat (obviously other streamers just trying to get sign ups) please don’t take this the wrong way Will like a said a think you are a great streamer and a really enjoy your videos and a do know this is a business and you are here to make money I Joined a certain casino 9 months ago and im up £2.5 K overall and ive banked £1000 and £1200 that went into my bank account within 10 minutes , so i have no complaints about any casino as im a gambler and i know the risks i take ,im losing at other casinos but thats gambling, as for the point on Will bonus buying outwith the UK , i am in the UK and glad they dont have bonus buys ,but Will is providing Free entertainment and the majority like the bonus buys and he and 2 jags are in the business to make it profitable and the more viewers the better . 1 Quote Link to comment Share on other sites More sharing options...
Chloe Posted June 10, 2021 Share Posted June 10, 2021 41 minutes ago, Icycalm7 said: Be scared when they block your comments and won’t let you have a say.. utter frauds… if you have nothing to hide then why try to cancel people? Utter low life’s, thankfully people know and it’s being addressed… hope your comfy will, don’t worry chip is a boxer No one is interested in what you have to say. Literally no one. This is the problem with spending your time being an internet troll, you think people are trying to “cancel you” or silence you when in reality they just don’t want to listen to the extended rants of someone with a strangely personal agenda against someone they’ve never met. Freedom of speech is not freedom from the consequences of your speech. In your limited time on the forum you’ve said Will looks like an addict, called me a silly cow, called me fat, been rude to Charlie and Derek, made remarks about having a physical altercation with Will and now Chip, and called Low Stakes Slots “whoppers” for playing on low stakes. No one has the time or energy to read your deranged rants. You’re an adult. Act like one. 1 1 1 3 Quote Link to comment Share on other sites More sharing options...
Charlieace Posted June 10, 2021 Share Posted June 10, 2021 3 minutes ago, Chloe said: No one is interested in what you have to say. Literally no one. This is the problem with spending your time being an internet troll, you think people are trying to “cancel you” or silence you when in reality they just don’t want to listen to the extended rants of someone with a strangely personal agenda against someone they’ve never met. Freedom of speech is not freedom from the consequences of your speech. In your limited time on the forum you’ve said Will looks like an addict, called me a silly cow, called me fat, been rude to Charlie and Derek, made remarks about having a physical altercation with Will and now Chip, and called Low Stakes Slots “whoppers” for playing on low stakes. No one has the time or energy to read your deranged rants. You’re an adult. Act like one. Pure Class 1 Quote Link to comment Share on other sites More sharing options...
Colin m Posted June 10, 2021 Author Share Posted June 10, 2021 6 hours ago, Charlieace said: I Joined a certain casino 9 months ago and im up £2.5 K overall and ive banked £1000 and £1200 that went into my bank account within 10 minutes , so i have no complaints about any casino as im a gambler and i know the risks i take ,im losing at other casinos but thats gambling, as for the point on Will bonus buying outwith the UK , i am in the UK and glad they dont have bonus buys ,but Will is providing Free entertainment and the majority like the bonus buys and he and 2 jags are in the business to make it profitable and the more viewers the better . Av had some decent wins online over the years and have had both ends with some casinos av had money out no problem with some and have had accounts blocked and closed for no reason at all so was just wondering on others opinions on it really as a feel a bit like the casinos are kind of destroying there own customer base and making it feel quite shady to gamble online, like a have already said a do think Will is great at what he does and a do like to see bonuses and what they can do 👍 Quote Link to comment Share on other sites More sharing options...
richandbev Posted June 10, 2021 Share Posted June 10, 2021 This a tough one Colin. I do find the constant looming spectre of ‘account on hold. Verification required’ is bloody annoying and detrimental to game play. Bev and I play across three casinos The Grosvenor where we had our biggest online win payed out within 4 hrs no questions asked.But game selection is very limited.It is our go to land based casino as well and we have the facility to withdraw our online balance in the casino in Swansea so no issues here. Leo can be a pain they do ask for documentation quite regularly and conduct soft credit checks too. But usually 10 mins after withdrawals it’s in the bank.They’ve paid out a 2.5k withdrawal in 10 mins and asked for documents on £150 withdrawal which took 4days ! No consistency. Videoslots is our other and our experience here is pretty much the same as Charlie’s. Bonus buys , they’re not available to us so I don’t give them much thought.I like to watch Will buy them but I also cringe at the cost but I get the reasons why he does them. All in all I do agree with you that the uk market is shrinking at a dramatic rate and with more contentious changes coming soon it’s going to be even harder to be happy online player. Certainly food for thought 🤔👍Take care. 1 Quote Link to comment Share on other sites More sharing options...
Angry Slots Posted June 10, 2021 Share Posted June 10, 2021 Any casino operating under UKGC rules is frightened for their license, so they over-play compliance. I'd imagine it can seem like they are trying to screw you out of cash, but the reality is, your cash is small fry in the scheme of things with such large businesses. It makes no sense for them to lose credibility (which is a big thing in the gambling industry) over a grand, when it could cost them many hundreds of thousands, should their reputation get tarnished. I'd pretty much trust any casino with a UKGC licensce, or an MGA one for that matter. Most times I hear of disputes, they are more to do with poor customer service, but that can also come from not addressing customer service staff properly, or not complying fully with what strict regulations demand of them. They are slaves to their compliance units, and there's not a customer service agent in the country who'll argue the toss with them. I get an occasional query from people who have an issue, and I've asked questions on their behalf on occasion. The result has always been the same, the T&C's have been broken, and a ruling made by the Casino compliance dept. If you find there's one you don't like, or that doesn't deal with you as quickly as you like, you can move to a multitude of other decent casinos. I've never had trouble withdrawing from any. I've triggered their need for verification & it's been slow at some sites (bigger ones oddly). I don't think it's down to anyone promoting them to be held responsible for a specific instance or a customer service issue. That's like holding a shopkeeper responsible for your Mars Bar having nuts in it. Bonus buys are probably a bad thing for the wider gambling commuity, as the vulnerable could find them damaging. I kinda see where UKGC came from there, but as a streamer, they save a serious lot of mundane spinning to make content, which takes up a serious amount of the day. When the auto spins disappear, I'll have some serious decisions to make regarding location. 2 Quote Link to comment Share on other sites More sharing options...
Hideous Posted June 10, 2021 Share Posted June 10, 2021 @Colin m your topic sort of got hijacked by a troll but let's not ignore what you're saying here 😊 UK market is taking a hit because of regulation. Quality Casinos exist and hopefully will continue to exist within the UK. As they have to deal with the new rules it ultimately means they have to change the experience for players, but as @Charlieace points out, it's possible to have Big wins; it's possible to win and have the money withdrawn and to walk away. We have already taken steps to remove people from the chat who have an agenda of their own or who are there to self-promote. However, if anyone (streamer or otherwise) wants to be part of the stream or the community then they are welcome. We are moving into a structure for the live streams where Wednesday is Wills day 😂... Where I get to do what I like. Then Fridays is a bonus hunt some of which will be live, and Sunday is as always Slot Suggestion Sunday. We are always going to have a lot of people asking for bonus buys, and I will admit that some are less relevant to UK players as the chance of hitting them in normal play is very low (I'm thinking the big Nolimit buys). However, most of the other bonuses - when bought, are just like the bonuses you might land yourself. We are just providing a shortcut to the content you want to see. Regard it like Bandits videos if you will, where he pioneered cutting to the bonuses. Because most people are playing slots for the bonus, and we realise that it might land 1st spin or might land after 3 hours, the bonus itself is always very relevant to everyone watching. Remember we are trying to entertain 😊. Anyway, I know @Colin m is a long term viewer and his comments are meant with the best of intentions. It's important to keep everyone up to date with where we are at with the videos and streams. It's also worth noting that the changes ot UK regulation make it even more important for my business to target markets outside of the UK (despite me being English), as this will ensure that I can continue to provide the content 😊 1 1 1 Quote Link to comment Share on other sites More sharing options...
Angry Slots Posted June 10, 2021 Share Posted June 10, 2021 Yours is a good community because it lets streamers (who are also viewers) & viewers mix freely, so communication is good & understanding of each other better, Please smack me down any time you feel I'm self-promoting btw, it's certainly not meant that way. 🤭 I simply find this forum to be the best people mix. 1 Quote Link to comment Share on other sites More sharing options...
Chloe Posted June 10, 2021 Share Posted June 10, 2021 Although the UKGC do seem like a pain in the hole a lot of the time they offer the highest amount of player protection compared to licenses like Curacao. The best thing to do upon signing up at any Casino is to email support straight off the bat and ask to submit your KYC documents. If they say they’re not necessary yet, open the Terms and Conditions and search (Ctrl+F on Windows and Cmd+F on Mac) “documents” or “verification”. If there’s a threshold where documents are necessary, which there usually is, it will tell you in the T&Cs. That’s good for two reasons - 1. You’ll expect the email and expect the wait for the withdrawal but 2. If you’ve withdrawn £/€1,000 and the threshold is £/€2,000 and you’ve won quite a bit, you can place your withdrawal in two separate amounts, ensuring you get any money below the threshold before KYC checks, and then you just have a wait for the second part of it. SOW is trickier. My advice would be to always keep your documents in a file on your computer, so it’s just a few clicks when you are asked for them. If you’re someone who gambles regularly, a few times a week or more, then repeated deposits and withdrawals won’t stand in your favour. Players need to have the self control to be able to leave their balance for the next day in the account without worrying about spending it, as often it’s the amount in deposits that triggers SOW, rather than the PNL of the account. I do think the UK market is a difficult one - I was really quite annoyed when they took bonus buys away because I didn’t play too often, but when I did I loved buying bonuses even though I would buy them on a smaller stake. My only ask though is that no matter how frustrating it is no one turns to Curacao/Crypto casinos. I won’t sit here and say that no one ever gets paid out by those casinos, but many of them don’t allow UK players and it’s almost a guarantee that if you hit a big win and they find out you’re UK you’ll never get the money. I like the bonus buys on stream - like Will said, we all play for a bonus and no two person’s base play is the same either, so we all want to see what the bonus is like. But sometimes I prefer to see bonuses where you’re guaranteed a bonus, rather than the gamble ones where you could spin for a while and get nothing - €800 gone within about 5 mins on Vikings Unleashed last night! It’s nice to mix it up though, and Friday usually doesn’t have bonus buys and there’s not too many on a Sunday unless it’s been ages without a bonus. I know I’m biased, but I think Will does a good job of catering to everyone, especially with the 5 on 5s 🙂 A lot of people do also have complaints about the amount of mods in Will’s steam, and there probably are too many particularly given there’s no traction on Twitch, but each of the mods are incredibly supportive of Will both in and outside of the streams and I think it would be unfair to remove their spanner just because sometimes it seems there’s a lot of them. I would happily give mine up if I thought people would be less bothered by the amount but as I do some stuff behind the scenes I have to have it. Worth noting too all of the mods watched before becoming mods so they are people who watch, and so are other streamers although yes, some make some absolutely blatant attempts to self-promote. We’ve had profiles made 1 hour ago come into the stream to say they’re going to watch someone else, and it’s clear it’s the person or someone involved with them doing it - it is frustrating, but unfortunately if we delete those comments we give off the impression that we don’t support other streamers. @Angry Slots no one has ever thought you’re self promoting 🙂 2 Quote Link to comment Share on other sites More sharing options...
Colin m Posted June 10, 2021 Author Share Posted June 10, 2021 @Hideous what am really getting at is the whole experience for a casinos customer is shocking and people always cling onto the bad and share that experience with other users which is why a think a see quite a lot of people complaining or saying there being scammed etc, but if there is verification to be done it should be done at point of registration then it take this whole aspect away, me personally av not really had any issues with the casinos a use and always get fast withdrawals and find them quite fair etc but a have had one casino just block and close the account for no reason at all and no explanation As far as the bonus buys a do enjoy them and seeing the potential in games but like you said to the chances of me hitting a 5 scatter on games like San q when a do like 50 spins a month is pretty much zero lol but that’s clearly the way no limit have went with there games and am sure others will follow and do the same for the bonus buy market, and a do also understand the shift to the European market and where you are going to make money as a business a suppose for me personally a just find it a little bit rubbish as a have watched the streams for a long time but can’t do or play things that you play even though a would like to it’s just not going to happen but again not in your control, a do find all the other streamers in chat a bit odd it’s like they are just there so people will watch there channels which is a bit shitty of them to do that as they know your a business @Chloe av got no issues with the mods at all and am happy to chat to any of them including yourself in any stream it’s just other streamers a don’t get why they would be there, other than trying to gain viewers for there own channels but again just my own opinion anyways keep up the streams as a do enjoy them and will continue to watch like a always have and look forward to fridays hunt and let’s hope we can here some more BLOODY SMASHED IT MATE 👍👍 1 Quote Link to comment Share on other sites More sharing options...
Derek M Posted June 10, 2021 Share Posted June 10, 2021 14 hours ago, Icycalm7 said: Be scared when they block your comments and won’t let you have a say.. utter frauds… if you have nothing to hide then why try to cancel people? Utter low life’s, thankfully people know and it’s being addressed… hope your comfy will, don’t worry chip is a boxer Sir you are the biggest loser I have ever seen. Everyone is laughing AT you You likely have no job. You clearly have no hobbies or usefulness The way you talk to women shows you've never come close to intimacy. In fact I'm convinced you are an INCEL. You can't attract women so you berate them. In fact that's a good name for you ICY THE INCEL!!! LOL LOL LOL. *points and laughs at you* 1 Quote Link to comment Share on other sites More sharing options...
2Jags Posted June 10, 2021 Share Posted June 10, 2021 Some casinos do ask for the documents on sign up, but then you tend to get people moaning that all they want to do is play a few slots, and asking why the casinos need all of this ID to do so. Basically, as far as I can see, no one likes to provide their documents, so it’s never really the perfect time, but it is something that needs to be done. As Chloe correctly said, you can produce the documents before you decide to make a withdrawal if you wish. I play at many different casinos, so I just have a folder on my desktop with my documents in and ready to go, although I do need to add a utility bill every 3 months. Personally, I’ve only ever had winnings withheld from me once, and that was when I won on a site which only a curaçao licence. Since then I’ve always made sure the sites I play on have either an UKGC, MGA license, or both. I do tend to read most of the T&Cs though, and would ALWAYS read the significant T&Cs connected to any bonus. Quote Link to comment Share on other sites More sharing options...
Colin m Posted June 11, 2021 Author Share Posted June 11, 2021 Well again yesterday there is another one on YouTube from pnuk dealing with unibet but we don’t know the back story behind it and all the details but what am really saying is would you not think that a casino would care about stuff like that as it’s there own customer base that is being killed off and does put them in a bad light to future customers a just don’t understand it at all from a business aspect and surly must make it more difficult for you guys to get sign ups etc if people are wary of joining any more sites @Chloe also you had said about kyc checks when you reach a withdrawal threshold a feel this in itself it completely wrong and really does highlight the real thing people complain about as having that threshold on winnings before asking for document but not having a threshold on providing documents when making deposits is just shocking and really proves casinos are happy to take your cash but are difficult if you win any back Quote Link to comment Share on other sites More sharing options...
2Jags Posted June 11, 2021 Share Posted June 11, 2021 I've not heard about the Unibet case, but if they are refusing to pay out, I would guess that someone has breached the terms and conditions somewhere. It will be interesting if that is not the case however. I think for all reputable casinos its just a simple case of if someone wins and has played within the rules they will get paid. If they haven't kept to the rules they don't get paid. It shouldn't be any other way really. No matter how much a casino wants to maintain a good reputation, it can't just pay anyone regardless of rules being broken. For me, as long as the T&Cs are reasonable, then there shouldn't be a problem. The UKGC won't give a licence to those casinos where the T&Cs are deemed to be unreasonable. I'm sure you know the ones - they make it so you will break a term somewhere, and they have no real intention of ever paying out. Regarding our sign-ups, all of the casinos we promote are fair and open with their procedures and we don't envisage that the player will have any problems. If a player who has used our link does have money withheld without breaking T&Cs, we will do our utmost to help them get paid out. Quote Link to comment Share on other sites More sharing options...
Colin m Posted June 11, 2021 Author Share Posted June 11, 2021 @2Jags Yeah am sure you guys would do all you could to help if anyone was having issues with is good to hear 👍 quite good to hear different opinions on things and suppose that’s what a forum is for lol like a have said before av never really had any issue and currently have 3 sites that a use and they all seem fair and good with payouts etc and 2 of them are ones you guys recommend so must be all good 👍 Quote Link to comment Share on other sites More sharing options...
Chloe Posted June 11, 2021 Share Posted June 11, 2021 Yeah I don’t like the withdrawal threshold checks. SOW is usually once you reach a much larger deposit threshold, and deposits & play will be stopped during a SOW check. KYC is due to AML laws, the same reason all casinos have a rule in place that deposits must be turned over (usually 1x) before withdrawal. I do feel whilst checking verification in line with money laundering, which holds up withdrawals, deposits should be stopped too. If it is so important to check I am who I say I am before I receive a withdrawal, you shouldn’t be prepared to accept my deposits either, in my opinion. There are casinos out there who allow you to submit documentation upon signing up, and there are casinos who can complete verification within an hour, as I’ve experienced both, and unfortunately now when people complain to me about the time wait for verification (unless it’s ridiculously long, like more than a week), or the threshold I just have to be harsh and say it is in the T&Cs, and that’s what they’re there for. I understand no one reads T&Cs, but that really isn’t the fault of the casino. They are there to be read, and they are agreed to upon sign up. And they are usually separated into different sections (Deposits, Withdrawals, Bonus, Verification etc) So if people read them, and choose not to sign up, fine. But if people don’t read them, the casino can’t be blamed. 1 Quote Link to comment Share on other sites More sharing options...
iainthetaximan Posted June 11, 2021 Share Posted June 11, 2021 On 6/10/2021 at 12:36 AM, Icycalm7 said: Be scared when they block your comments and won’t let you have a say.. utter frauds… if you have nothing to hide then why try to cancel people? Utter low life’s, thankfully people know and it’s being addressed… hope your comfy will, don’t worry chip is a boxer Get a life..... 1 Quote Link to comment Share on other sites More sharing options...
Batters61 Posted June 11, 2021 Share Posted June 11, 2021 On 6/10/2021 at 12:36 AM, Icycalm7 said: Be scared when they block your comments and won’t let you have a say.. utter frauds… if you have nothing to hide then why try to cancel people? Utter low life’s, thankfully people know and it’s being addressed… hope your comfy will, don’t worry chip is a boxer You sound nice............not! Quote Link to comment Share on other sites More sharing options...
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