PlayFrank

Established in 2014, PlayFrank has been around for over a decade, catering to UK players and those internationally. 

This site combines the familiar Aspire Global layout with a bright, clean aesthetic, with a strong collection of slots and game shows, and a solid welcome package to get new players started. 

The Hideous Slots team are here to explore everything this UK-based site has to offer, analysing everything from the welcome bonus and game selection to its withdrawal speeds and customer support. 

With this extensive review, you’ll be able to confidently sign up to PlayFrank casino, knowing it’s worth your time and effort.

PlayFrank is fully licensed by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), giving players a secure, regulated environment to enjoy their favourite games.

PlayFrank Homepage

Breaking Down Our Casino Score

All of the casinos at Hideous Slots are thoroughly tested and vetted by our team of experts.

When we’re checking out a new brand, we check over all the key elements to a player’s experience: the bonus, the T&Cs, the available payment methods, the support, and the game selection.

Once that’s done and dusted, we’ll assign each of these areas its own score based on how it performed, one being poor and five being excellent. 

These score breakdowns let our readers see, at a quick glance, if the casino in question ticks their boxes.

Take a look at how PlayFrank scored across the board. 

PlayFrank Welcome Bonus

The welcome bonus is just one of many things players look for when they’re exploring a new casino, and we’re pleased to say that PlayFrank has a great welcome package for new players.

If you sign up and deposit a minimum of £20, you can get a 100% matched deposit and 50 bonus spins on Starburst. 

No bonus code is required to unlock this offer – just make sure you’re opted in to PlayFrank’s marketing communications. 

As far as the terms and conditions go, PlayFrank keeps it simple with a short list:

• New players only.
• Minimum deposit: £20.
• Maximum bonus: £100.
• Skrill and Neteller deposits are not eligible.
• Free spins valid on Starburst only.
  • 24 hour expiry.
• Maximum bet while bonus is in play is £4.
• 35x wagering requirement.
  • Must be met within 21 days. 
• Full terms and conditions apply.

Overall, this is a decent welcome package to get players started, with fair, transparent T&Cs. 

PlayFrank Ongoing Rewards

Outside of the initial welcome bonus, PlayFrank doesn’t really deliver when it comes to giving regular players additional value.

In our testing, we found that the promotions page was sparsely populated with not much available, outside of Pragmatic Play’s Drops & Wins network promotion. 

For players outside of the UK, there is a loyalty program with seven tiers from New Member through to Prestige. As users earn points and climb the tiers, they unlock benefits like faster cashouts, birthday gifts, monthly cashback, and more, with the option to tailor rewards to their own playstyle.

We recommend checking the promotions page regularly, as PlayFrank may add limited-time offers – you can sign up for their marketing communications to be notified of these.

PlayFrank Slot Selection

It’s clear that slots are the foundation of PlayFrank casino, with over 3,000 titles in their growing collection.

Their selection is definitely broad, supported by a vast number of providers to ensure a truly diverse gaming experience with different volatility levels and themes. 

PlayFrank regularly updates their listings with new releases as they launch, keeping the site feeling fresh. 

Navigation feels refreshingly easy and smooth, with a couple of dedicated filters to browse: Featured, New, Jackpot Games, Drops & Wins, and Buy Win, to name a few. 

A standout is the sheer number of Megaways slots available at PlayFrank, with over 130 at the time of writing. Some of our favourites were represented in their midst, including Fishin’ Frenzy Megaways and The Dog House Megaways. 

Players can also browse by available providers or use the search bar to find specific games.

PlayFrank Live Casino Games

Players looking for an authentic casino experience will no doubt be disappointed by PlayFrank. 

While their live section is powered by the likes of Evolution Gaming, Playtech, and Pragmatic Play Live, there were no traditional table games to speak of, aside from a few poker variations like Texas Hold ‘Em and Three Card Poker. 

There is no live baccarat, live roulette, or live blackjack available, which is a massive miss in our professional opinion. 

Instead, PlayFrank focuses solely on live casino game shows from Evolution, and includes titles like Dream Catcher, Monopoly Live, and Crazy Time. 

While live game shows are always fun, they do lack that traditional casino feel, and PlayFrank’s limited offering may be off-putting to some players.

PlayFrank Live Casino

Mobile Gambling at PlayFrank

There are no native apps for PlayFrank casino.

However, we found that we didn’t need them as the site itself is fully optimised for mobile, and works well on both smartphones and tablets from any browser.

The browser-based casino loads quickly with a user-friendly interface, adapting well to any screen orientation (landscape or portrait) with all the core features of the desktop site: the promotions, slots selection, and customer support. 

PlayFrank Payment Options

PlayFrank supports a range of popular payment methods for both deposits and withdrawals, keeping the entire process smooth from start to finish. 

Deposits are instant for all methods, letting players get into the action immediately. 

Withdrawals, understandably, take longer, as the casino aims to process all requests within 24 hours for verified accounts. After approval, it can take up to three working days for funds to arrive, although e-wallets like Skrill, Neteller, PayPal, and MuchBetter are much faster. The entire withdrawal timeframe process from request to receipt is 24-72 hours.

The casino does not charge any service fees on their end, although PayPal deposits will incur a 2.5% fee. 

If you’d like to claim the welcome bonus, you should also be aware that Skrill and Neteller deposits will not qualify. 

Customer Support at PlayFrank

Another area that lets PlayFrank down slightly is their customer support service. 

Their live chat is not a 24/7 service. Instead, it only operates during peak hours, from 7am to 10pm GMT every day. While it’s great that this covers their player bases’ most active times, it still leaves late-night players high and dry and possibly waiting until morning, which isn’t ideal for urgent issues. 

Players can also fill in the designated web contact form, and a member of the PlayFrank support team will reply via email within 48 hours. 

Something we’d also like to make a note of is that the customer feedback on customer support is very mixed, currently rated 2.2/5 on Trustpilot, highlighting issues around withdrawals and general staff responsiveness. 

We’d advise players to check out the site’s FAQs section for answers to common queries around payments and bonuses before escalating anything to support. 

PlayFrank Responsible Gambling Features

As a UKGC-licensed casino, PlayFrank is required by law to support responsible play and provide specific features to help players stay in control of their gambling. 

Players can take advantage of the following tool – some may need to be activated by speaking to PlayFrank’s support team: 

• Deposit Limits: Cap how much you can deposit on a daily, weekly, or monthly basis. 
• Personal Limits: Set play, loss, and wager limits. 
• Reality Check: Get regular pop-up reminders of how long you’ve spent on the site.
• Time-Out: Take a temporary break from the site, from 24 hours up to six weeks.
• Self-Exclusion: Close your account for a period of six months up to five years.

These tools are entirely optional, but we highly recommend enabling deposit limits and reality checks ASAP to support healthy gaming habits.

As part of their CARE (Customers Are Really Everything) ethos, PlayFrank also provides direct links to professional organisations such as GamblingTherapy and GamCare, whom players can contact for confidential advice and additional guidance, ensuring that help is only a click away. 

PlayFrank Slot Selection

Pros and Cons of PlayFrank

Before you sign up to any new casino, it’s always smart to weigh up the pros and cons. 

That’s why, with all our casino reviews, we’ll always present you with all the facts and clue you in – sharing both the positives and negatives of the brands we recommend.

By seeing this information for yourself, you can make a more informed decision, knowing exactly what to expect before you sign up. 

Here’s what we thought about PlayFrank casino. 

Hideous Slots Expert Verdict 2026

In our testing, we found PlayFrank to be a solid, dependable slots site, with a great variety of slot games to promise hours of entertainment.

It doesn’t have many bells and whistles, but it seems that’s the point. The site keeps things simple with a user-friendly layout, popular payment methods, and an easy-to-navigate platform. 

However, if you’re after a more “complete” casino experience, with scratchcards, bingo, and table games (live or RNG), you’d be better off elsewhere, as PlayFrank doesn’t offer any of these. 

Players should also be aware of gaps in the customer support, with limited live chat hours and a poor rating on Trustpilot. 

All in all, PlayFrank takes a straightforward, no-nonsense approach to gaming and delivers a perfectly fine experience for devout slots enthusiasts.