Lucky VIP

Lucky VIP, operated by The Rank Group, brings the glitz and glam of an authentic brick-and-mortar casino to you at home.

Launched in 2016, this UKGC-licensed site is home to hundreds of slot, live casino, and table games for players to (hopefully) score a jackpot on.

The site is also regulated by the Gibraltar Gambling Commission for players outside of the UK. 

The team at Hideous Slots have reviewed this site from top to bottom to see if it truly lives up to its name, in both making players feel lucky and like VIPs.

Lucky VIP Homepage

Breaking Down Our Casino Score

All of the casinos reviewed on Hideous Slots has been thoroughly checked by our experienced team — the ones who have seen the good, the bad, and everything in between. 

We’re always checking over the different features on offer, like the bonuses (and their sneaky T&Cs), the game selection, available payment methods, and availability/accessibility of customer support.

We give the casino an overall score out of five, while also rating each of these individual areas, so you can see where a casino shines and where it might fall a little short. 

Here’s our score breakdown for Lucky VIP casino. 

Lucky VIP Welcome Bonus

These days, most players appreciate a good welcome bonus, and Lucky VIP lives up to the hype in rolling out the red carpet for newbies. 

New players can automatically earn a £30 bonus credited straight to their account when they deposit at least £20. 

Like most casino promos, there are a few terms and conditions to keep in mind: 

• New customers only. 
• Deposits made through PayPal and Paysafecard do not qualify. 
• Customers must deposit at least £20 to qualify. 
• Deposit bonus and bonus winnings are playable on the selected games only:
  • Big Bass Bonanza, Eye of Horus, Fishin’ Frenzy The Big Catch, Lucky Lady Charm Deluxe, and Book of Ra Classic. 
• Bonus carries a 30x wagering requirements on the sum of the deposit and bonus. 
• Maximum amount that can be converted from bonus to cash is £2,000. 
• Bonus and bonus winnings are valid for seven days. 
• Full terms and conditions apply. 

Overall, this welcome offer is decent, although the game selection to use the bonus on is pretty limited. 

Lucky VIP Ongoing Rewards

Lucky VIP delivers when it comes to their ongoing promotions, with plenty to reward returning players. 

This includes the Luxe Wheel, where players get one free spin daily. Potential prizes include free spins, cash, slot-specific bonuses, and live casino rewards.

There are also timed events and ongoing casino tournaments, including Pragmatic Play’s Drop & Wins, as well as other super cash drops and prize draws to get involved with. 

Lucky VIP also has a loyalty program, where users can earn points simply by logging in and playing every day. The exchange rate is £1 bonus for every 1,000 loyalty points earned.

To keep track of the currently available casino bonuses, players can check the Promotions tab at the top of the casino interface. Always check eligibility and T&Cs before opting into a promotional offer.

Lucky VIP Slot Selection

Lucky VIP casino comes stocked with over 1,000 slots, from a range of top-rated software providers. 

Navigating the slots area is made easy with a number of filters, including Top Slots, New Releases, Megaways, Jackpot Slots, and Slingo.

Players can also scroll down to find Hot Picks, Reel ‘Em In, and Hidden Gems. The site also regularly spotlights underrated studios. 

Finding specific titles or providers is easy, thanks to the intuitive search bar at the top of the slot lobby. 

Their game selection is definitely more on the modest side and could benefit from an expansion in terms of available providers in the future, but what’s here definitely does the trick, with enough diversity to satisfy most players. 

Lucky VIP Live Casino Games

It’s clear that the live casino gets the most attention at Lucky VIP, with over 50 tables that are operational 24/7. 

Their live casino section is powered by industry leaders Evolution and Pragmatic Play Live, guaranteeing fair RTPs, professional hosts, and HD streams across the board. 

Players after an authentic casino experience from the comfort of home are in for a treat, with dozens of live blackjack, roulette, and baccarat tables to choose from. 

All of Lucky VIP’s live games have their minimum and maximum stake limits clearly labelled, so players can easily decide what fits into their gameplay budget, with plenty of 10p/c games available. 

There’s also plenty of choice in terms of live game shows, including crowd-pleasers like Crazy Time, Sweet Bonanza Candyland, and Dream Catcher.

Lucky VIP Live Casino

Mobile Gambling at Lucky VIP

There is an official Android app available for Lucky VIP, which is free to download from the Google Play Store. 

Unfortunately for Apple disciples, there is no iOS app available just yet.

However, the mobile browser version of the site works perfectly fine, with fast loading times and smooth navigation. 

All of Lucky VIP’s slots and live games are ported to mobile without losing out on performance, and accessing everything from the cashier to account settings and customer support is just as easy. 

Lucky VIP Payment Options

Like other casinos operated by The Rank Group, Lucky VIP offers several trusted banking options for both deposits and withdrawals. 

The selection isn’t massive by any means, but they are familiar enough that most players will feel comfortable. 

Deposits are processed instantly, while withdrawal times vary between one and three working days, depending on the chosen method. 

Players will be pleased to know that all transactions are fee-free and are protected by advanced SSL encryption in line with their UKGC license. 

If you’re a new player, keep in mind that PayPal and Paysafecard are excluded from claiming the welcome offer. Use an alternative like Visa or Mastercard if you want to grab the “Deposit £/€20, Play With £/€50” bonus. 

Customer Support at Lucky VIP

There are three options for accessing customer support at Lucky VIP: live chat, telephone, and email. 

First off, the live chat is not 24/7. It’s available between 7am and 10.30pm, Monday to Sunday, which could potentially be an issue for late-night spinners. 

Outside of these hours, an AI chatbot is available. 

You can also complete the on-site contact form if your query isn’t urgent, and someone on the customer service team will respond via email within regular business hours. 

What we liked about Lucky VIP’s customer support options is that there’s also a toll-free telephone number (0800 901 2512), which is rare to see nowadays. 

Lucky VIP Responsible Gambling Features

After checking over the responsible gambling measures in place at Casinomite, we found that this UK casino is fully committed to promoting responsible play, with a range of tools in place to keep users safe and in control. 

Via their account settings or the Safer Gambling hub, players can implement a net deposit limit to manage their spending. 

There are also options to implement temporary or more permanent self-exclusions, as well as session time reminders to keep an eye on playing habits. 

While entirely optional, we strongly recommend using these tools as a safety net.

Lucky VIP also provides additional useful resources as part of their Keep It Fun initiative, as well as links to third-party support organisations like GamCare and BeGambleAware to ensure help is always just a click away.

Lucky VIP Slot Selection

Pros and Cons of Lucky VIP 

At Hideous Slots, we’re all about giving you the full picture, not a snappy highlight reel. 

No casino is perfect, and that’s why we’re always honest and weigh up both sides, so you know exactly what to expect before pressing ‘Sign Up’.

Thankfully, the drawbacks we’ve mentioned below are minor, and the overall experience is still a positive one.

Here’s a quick overview of Lucky VIP casino’s pros and cons. 

Hideous Slots Expert Verdict 2025

Overall, Lucky VIP is a solid all-rounder casino that hits the mark across most areas, especially with their diverse live casino lobby.

Their ongoing promos and loyalty programme, including the daily free spin on the Luxe Wheel, add some extra pizzazz and value to regular players. 

The only places that we noticed were lacking were the available game providers, although this could easily be expanded in the future.

The limited payment options are also a slight drawback; supporting more e-wallet options like Skrill or Neteller would put Lucky VIP on a more even playing field with other competitors. 

All in all, Lucky VIP is a reliable bet that’s well worth a spin.