The Vic

With a name like The Vic, you might automatically think of the Queen Victoria pub in the popular soap, EastEnders.

In this case, The Vic we’re actually referring to is the online counterpart to the long-standing brick-and-mortar casino, Grosvenor Victoria. 

The Vic casino is owned by Rank Interactive, who also operate other popular (virtual and real-life) casinos like Mecca Bingo, Grosvenor, and Rialto Casino.

The Vic is fully licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commission, ensuring both security and simplicity for those who like their gameplay without unnecessary distractions.

The expert team at Hideous Slots have taken a close look at this site, from its welcome bonus and T&Cs to its recurring promotions, customer support, and payout speeds.

If you’re curious about whether The Vic is worth your time and money, this extensive review covers everything you need to know. 

The Vic Welcome Bonus

Breaking Down Our Casino Score

At Hideous Slots, we do more than just give each casino we review a blanket rating. 

We dig deep into the entire platform, exploring everything on offer, from the bonuses (and T&Cs) and available payment options to their customer support and overall game library.

Then, we assign each of these areas its own score, plus an overall combined rating to sum up the overall player experience. 

With this score breakdown, players can see, at a quick glance, exactly how a casino like The Vic stacks up, and if it ticks their boxes. 

Here’s how we rated The Vic across every category. 

The Vic Welcome Bonus

If you’re the kind of player who wants a little extra bang for your buck, The Vic has a great welcome bonus that’s hard to ignore. 

New players who make a deposit of £20 can get an additional £20, rounding their bankroll up to £40 to play with. 

There’s no bonus code needed to claim this offer. Simply follow our exclusive link, sign up, deposit, and the bonus will be credited. 

The terms attached to this welcome bonus are pretty straightforward: 

• PayPal and Paysafecard deposits are excluded. 
• Deposit amount and bonus needs to be wagered 10x. 
• Wagering contributions differ depending on the game played:
  • Slots = 100%
  • Live games = 10%
  • Jackpot games = 50%
• Maximum amount that can be converted from bonus funds to cash is £2,000. 
• Bonus funds expire after 30 days. 

It’s a well-rounded welcome bonus, giving players the freedom to use their bonus funds across the entire site with virtually no restrictions, with plenty of time to meet the 10x wagering requirements. 

The Vic Ongoing Rewards

Outside of the welcome offer, The Vic has lots of recurring promotions to reward players for their on-site activity.

These can be found on the Promotions tab at the top of the interface, which is regularly updated with seasonal offers and limited-time bonuses. 

Here, players will find Vic Daily Specials, which involve free spins, as well as the Daily Victoria Spins, which is a daily Bonus Wheel spin to unlock exclusive prizes like free spins, bonus bets, live casino chips, and more. 

There is also the Pragmatic Play Drops & Wins tournament, which is standard across many online casinos, offering players the chance at real cash prizes for playing specific titles. 

Finally, The Vic also has loyalty rewards, called Vic Coins. These are earned by placing real-money wagers on games, earning Vic Coins, which can be exchanged for bonus funds. 

The Vic Slot Selection

The Vic offers a solid selection of slots, with over 1,000 unique titles and counting. 

Many of the world’s biggest slot providers are represented here, ensuring there’s a great diversity in slot themes, features, and volatility levels.

Navigation on the Vic is pretty straightforward. Categories on the slots lobby include New Games, Hot On The Vic, Top Slots, Megaways, Hot Jackpot, and Classics. We were pleased to see that lots of popular games, like the Big Bass slot series, make an appearance at The Vic. 

There is even a dedicated section called Favourites in Venue, which highlights some of their most popular slots at the actual Victoria casino in London. 

Alternatively, players can click on All Games and browse through the entire catalogue at their leisure, or use the search function to find a particular title they have in mind. 

We would like to see additional filtering added in the future, with ways to browse by certain providers. 

The Vic Live Casino Games

To complement their slot selection, The Vic also excels in their live casino, as you might expect from a site run by Rank Interactive. 

Firstly, the layout is really user-friendly, with the games neatly organised into categories such as Live and Direct, New Games, Live Roulette, Live Blackjack, etc, making it more convenient for players to simply click and find what they’re looking for. 

The main focus is, of course, on the traditional casino experience, with lots of table games like baccarat, roulette, poker, and blackjack, many of which are powered by the likes of Evolution and Pragmatic Play, two leaders in live casino gaming. There are several unique variants, including Evolution’s fast-paced Lightning series.

There is also plenty of choice for live game show fans, including popular releases from Evolution: Crazy Time, Funky Time, Lightning Storm, and Dream Catcher.

A real highlight are the platform-exclusive games streamed live from Grosvenor locations around the UK, including The Vic – London, Grosvenor Southampton, and Grosvenor Birmingham. These games have varying stake limits, some starting as low as 10p per round, ensuring players with all different budgets can join in on the fun.

The Vic Live Casino

Mobile Gambling at The Vic

The Vic has a native Android app, which is ideal for playing straight from your home screen. Sadly, iOS users are out of luck on this occasion, with no dedicated app for that operating system just yet. 

However, an app isn’t always necessary, as The Vic is 100% optimised for mobile devices, ensuring all games and the entire site can adapt to smaller screens without compromising any core features. 

Everything loads fast without any lag, with all the same functionality as the desktop counterpart, from signing up and depositing to playing your favourite games and eventually withdrawing. 

The Vic Payment Options

The Vic casino excels in providing trusted, familiar banking methods for their players, although their selection is a little limited compared to some more modern competitors. 

Deposits are processed instantly, while withdrawals are just as fast, since most banks and PayPal have Fast Funds enabled. This means withdrawals are processed instantly by The Vic, and funds should arrive within 15 minutes, with around 80% of the site’s total payments processed within this timeframe. 

However, withdrawals via Visa and Mastercard that do not have Fast Funds enabled may find their payouts taking longer, between one and three working days. 

Like most casinos, players will also be required to withdraw their winnings via the same method they used to deposit.

Players should also be aware that if they want to claim The Vic’s welcome bonus, PayPal and Paysafe deposits are not eligible for the offer. 

Customer Support at The Vic

As you might expect from a casino of this calibre, the customer support is top-notch, with multiple ways to reach their support team.

Before contacting support, however, we recommend taking a look at the FAQs page. This covers common topics like account management, payments,d games, promotions, and safer gambling, all in one place. 

If you find that your query is not answered, there is a live chat service that’s available from 7am to 10.30pm every day from Monday to Sunday. While it’s not quite 24 hour coverage, it still covers the most active hours of their playerbase, with a virtual chatbot ready to assist during those inactive hours. 

In our testing, we found that the live chat was easily accessible on every page, with friendly, professional agents on hand to assist with any site-related problems with prompt replies. 

For things that require more description or screenshot attachments, you can also send an email directly to [email protected], where the team will reply within 48 hours. 

If you prefer to hear a fellow human voice on the other line, The Vic also has a telephone support option, available at 0800 086 8457, which is a rare bonus. 

The Vic Responsible Gambling Features

Like many of the best casino sites out there, The Vic casino has a duty to promote responsible gambling and ensure their players are engaging in healthy habits.

As a member of Rank Interactive’s casino portfolio, The Vic is a part of the Keep It Fun initiative when it comes to safe gambling. 

This includes a whole set of responsible gambling tools built into the site that players can take advantage of:

• Deposit Limits: Control the amount you deposit daily, weekly, and monthly. 
• Time-Outs: Temporarily block access to your account if you need a short break.
• Self-Exclusion: Locks your account for six months or more as an extended break. 
• Reality Checks: Updates you on your current session on the site, popping up at preset intervals. 

While these tools are optional, we strongly recommend making use of them as a preventative measure to stay in control of your gambling sessions. 

The Vic also offers direct links to third-party organisations such as GamblingTherapy and BeGambleAware, who offer 24/7 confidential advice and additional support to any players who may need it.

The Vic Slot Selection

Pros and Cons of The Vic

With our casino reviews, we always like to be open and honest with our readers, giving you our unfiltered opinions with no holds barred.

That’s why we’ll also tell you the pros and cons of each casino, presented side-by-side, so you can easily weigh them up. 

In most cases, these are just small issues we’d like to see improved in the future, but nothing major enough to prevent us from recommending the site to you. 

Take a look at our pros and cons of The Vic casino below, so you know exactly what to expect before you sign up. 

Hideous Slots Expert Verdict 2025

Our experience at The Vic online casino was a positive one, and it does well to reflect the extravagance of the brick-and-mortar location in London. 

The casino clearly values quality over quantity when it comes to its game selection, with a modest but strong selection of slots and instant-win games. Its excellent live casino offering is what truly shines, thanks to the Grosvenor-exclusive live-streamed table games. 

It’s also clear that they take customer satisfaction seriously, with same-day payouts and recurring promotions to keep regulars happy. The only downsides were that the welcome bonus could be a tiny bit bigger, especially for such an established brand, since it only offers an extra £20 to play with. 

Still, overall, we found that The Vic performs well where it counts, and it is a casino we’re happy to recommend.